DIALHARD
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Privacy Policy

Last updated: March 30, 2025

Dial Hard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes our practices concerning the collection, use, and disclosure of information through our website and calling platform (the "Service").

By using Dial Hard, you expressly consent to the practices described herein. If you disagree with this policy, please do not use the Service.

1. Information We Collect

We collect the following types of information to provide our Service effectively:

A. Personal Information

  • Registration information: Name, email address, phone number, and payment details (when provided).
  • Account login credentials: Username and encrypted password.

B. Call and Usage Data

  • Call detail records (CDRs): Date, time, duration, origin and destination phone numbers, caller ID, IP addresses, call cost, and related billing data.
  • Technical and device information: Browser type, operating system, device type, IP address, and network information.

C. Cookies and Analytics

  • We use cookies and similar tracking technologies to enhance user experience, authenticate users, analyze trends, administer the website, and improve our services.
  • Aggregated and anonymized usage data for analytics, reporting, and improving our service offerings.

2. How We Use Your Information

We collect and use your personal data strictly for the following purposes:

  • Service Delivery: To provide our calling service, manage your account, authenticate logins, process transactions, and deliver customer support.
  • Billing and Payments: To process payments securely and accurately, manage billing disputes, and prevent fraud.
  • Communication: To send critical service updates, notifications, invoices, support correspondence, security alerts, or other communications directly related to your account or service use.
  • Service Improvement: Analyzing user behavior and usage patterns to enhance service features, troubleshoot problems, and improve overall service performance and security.
  • Legal and Security Purposes: To detect, prevent, or investigate fraud, abusive activities, and security threats; to comply with applicable laws, regulatory obligations, or lawful requests from authorities.

3. Disclosure of Your Information

We take your privacy seriously and do not sell or rent your personal data. We may share your information with trusted third parties only as outlined below:

  • Service Providers: We may engage trusted third-party providers for services such as payment processing, fraud detection, customer support, and analytics. These providers have limited access to your data and are obligated to protect your information securely.
  • Compliance with Law: We may disclose personal information when required by law, regulation, court order, subpoena, or similar legal process.
  • Fraud Prevention: We may share personal data with telecommunications carriers, regulatory authorities, and law enforcement agencies to investigate and prevent fraud or abuse.

4. International Data Transfers

Our servers and service providers may be located in jurisdictions different from your own. By using our service, you consent to the transfer, processing, and storage of your data internationally, including in jurisdictions that may have different privacy laws.

We ensure data protection measures are maintained in line with applicable privacy and data protection laws.

5. Security of Your Information

We implement robust security practices and safeguards to protect your personal data against unauthorized access, misuse, loss, or alteration. These measures include secure servers, encryption, access controls, and regular audits of our security practices.

Despite our best efforts, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security. If you suspect a security vulnerability or breach involving your account, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information only as long as necessary to deliver the Service effectively or as required by law. Call records and related billing data may be retained for periods specified by applicable regulations or industry standards.

Upon account closure, we will securely delete or anonymize your data, unless required otherwise by law.

7. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect or process personal data from individuals under this age. If we become aware that we have unintentionally collected data from a minor, we will promptly delete such data from our systems.

8. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access and Correction: Request a copy of your personal data or request corrections to inaccurate data.
  • Deletion: Request deletion of your data, subject to applicable laws and legitimate business requirements.
  • Objection or Restriction: Object or request restriction of processing of your personal data in certain circumstances.
  • Portability: Request transfer of your data to another provider (if technically feasible).

You can exercise these rights by contacting us at [email protected].

9. Changes to Our Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our services or practices. Any changes will be posted prominently on our website and communicated to users via email or in-service notifications. Continued use of the Service after changes implies acceptance of the revised policy.

10. Contact Information

For questions, requests, or concerns regarding our privacy practices, please contact us:

By using Dial Hard, you explicitly consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

END OF PRIVACY POLICY