Common questions
Does the person I call need an app?
No. Their phone rings like a normal call. They don't need an app or an account.
Which caller ID does the person I call see?
Pick your caller ID on the dialer, under "They'll see." The person you call sees that number. Pick your verified number or your Dialhard number. If you pick neither, the call goes out on a shared number. On calls to the EU, Norway, Iceland, Liechtenstein and the UK, that's a European number. How caller ID works
Can they call me back?
It depends on your caller ID. A callback to your verified number rings that phone. A callback to your Dialhard number rings Dialhard in each open browser tab and in the iPhone app. Outside your schedule, calls go where you choose, for example to voicemail. A callback to a shared number doesn't reach you. How caller ID works
What if a call drops?
If Dialhard's own system cut the call and no balance, limit or timeout ended it, the minute it was cut in is refunded automatically and shows on the call record. Only that minute, not the whole call. Any other fault on Dialhard's side, write to me and I'll look at it myself.
Can I be billed by surprise?
With auto-reload off, a call ends before your credit runs out. With auto-reload on, one reload can land during a call: if your credit runs out before it lands, the call waits up to 45 seconds for it and carries on once it does. If it doesn't land in time, or the call uses up that reloaded credit too, the call ends. The dialer shows the rate as you type the number. During the call, the screen shows the cost so far. Pro and each Dialhard number charge a fee each month. Incoming calls to your Dialhard number cost per minute too. Auto-reload charges your card only when you switch it on.
How does billing work?
Billing is per minute. Each call rounds up to the next whole minute. A connected call costs at least one minute. You pay nothing while it rings. Billing starts when the call connects.
How much do I add after the first $5?
The first $5 is a one-time opening amount. After that, your account page offers $20 or $50 when you add credits.
How does auto-reload work?
If you switch on auto-reload, your saved card is charged for the top-up amount you chose whenever your balance falls to your threshold. You can turn it off at any time.
Who handles my card?
Stripe handles payments. Dialhard never sees your full card number.
Is bulk calling allowed?
No. Bulk calling and auto-dialing aren't allowed. Bulk traffic is what gets phone numbers blocked.
Does Dialhard record my calls?
No. Dialhard doesn't record your calls, and it doesn't keep their audio. With captions on, the sound goes to a speech-to-text service during the call, and Dialhard doesn't keep it. A voicemail that someone leaves on your Dialhard number is kept as audio, and as text when the caller speaks English. It is kept for 7 days on Pay as you go and 30 days on Pro. With captions on, you can save the transcript of a call on the screen at the end of the call.
Where do captions work?
Captions work on calls to most countries. They don't work on calls to or from these countries: Austria, France, Germany, Greece, Ireland, Netherlands, Philippines, Poland, Portugal, Spain, and Switzerland. On Pay as you go, captions cost $0.05/min ($0.10 minimum a call). Translated captions add $0.08/min ($0.15 minimum a call). Pro includes both. How captions work
Who am I dealing with?
One person runs Dialhard. His name is Kirill Zhuchkov, and he works in Germany. Kirill answers support himself, usually the same day. The legal details are on the Impressum.